Call Centres & BPO Units
important need for this industry due to their high employee
turnover & the need to keep abreast with
dynamic client-side requirements.
Process training and Voice training must be made interesting for the BPO industry.
Deep knowledge of the offerings they are supporting is very important for the success of a BPO. Soft Skills form a very important part in being able to deliver on a Voice & support process with client interaction feedback forming a key part of training.
Vowel’s ability to delivery & track Audio-Visual content as well as a multitude of content formats that can be rapidly created in house by inhouse Subject matter experts & business leads as well as the ability to utilize ready content from Youtube & Vimeo can give BPOs the agility they need in imparting their training.