Farnek is the leading provider of sustainable and technology-driven Total Facilities Management in the United Arab Emirates, delivering services across Aviation, Hospitality, Banking, Retail, Shopping Malls, Telecom, Residential, Commercial, Infrastructure, Government, Education, Leisure and Entertainment.

9,000+

Employees, 8,000 of whom learn every month

54

Departments organised into targeted learning groups

100%

Workforce participation, up from in-person-only training

When in-person training couldn't scale

Farnek's training team initially travelled to each facility to deliver training in person. Widespread sites, three rotating trainer shifts, and repetitive sessions cost money, effort and time, while manual certificates and a high-attrition blue-collar workforce meant onboarding training was duplicated again and again.

A digital platform built around the workforce, not against it

Vowel paired chatbot-based mobile access with HRMS integration, diverse content support including H5P interactivity, and group-based access control, so Farnek's admin team could categorise learners by job position or facility and deliver the right training to the right group, across 54 different departments.

The HR department pulls up a report for each department and sees what percentage of their training they've completed and what they've learned, the interactive dashboard makes it easy.

Group-based delivery at scale

Learners categorised by job position or facility, enabling different training for each of 54 departments.

HRMS-driven onboarding

New hires receive relevant training materials automatically, reducing duplication and HR's administrative load.

Mobile-first, chatbot access

Blue-collar employees reach training through a chatbot inside an app they already use daily.

Interactive dashboards

HR pulls department-level completion and performance reports with ease, from a single centralised view.

Building a learning culture across a distributed workforce