Farnek is the leading provider of sustainable and technology-driven Total Facilities Management in the United Arab Emirates. Established in the UAE in 1980, Farnek Services LLC is a Swiss-owned independent total facilities management company serving Aviation, Hospitality, Banking, Retail, Shopping Malls, Telecom, and more.

9,000+

Employees, including 9,000+ blue-collar and 500+ white-collar

100%

Of the workforce now participating in training

240 hrs

Of trainer time saved every day

Training a diverse, widespread workforce

Facilities were widespread and traveling to multiple locations was difficult. Offline training in three shifting batches cost money, effort and time. Certificates were issued manually, the team worried whether a blue-collar workforce would adapt to an LMS, and high attrition meant HR duplicated onboarding training again and again.

Why Farnek chose Vowel

Vowel integrated the LMS mobile app with Farnek's existing app, giving blue-collar employees easy access to training through a chatbot. Diverse content types, including interactive H5P videos, meant no time wasted converting files, while HRMS integration automated onboarding and access control gave precise control over course visibility by group.

100% of the workforce has started participating in training, saving thousands of dollars in offline training costs and 240 man-hours of trainer time every day.

Chatbot integration

The LMS mobile app was embedded inside Farnek's existing app, reachable via a chatbot for blue-collar employees.

Diverse content, including interactive video

H5P integration let Farnek build interactive, immersive training without converting file types.

HRMS integration

Automated onboarding delivered relevant training to new hires promptly, cutting HR's administrative burden.

Access control by group

Precise course accessibility by employee group enabled targeted, effective training across 54 departments.

How Farnek made training a natural part of the job